At Vicky's Sweetness, we aim to ensure your satisfaction.
1. Perishable Items
Baked goods are non-returnable due to their perishable nature.
2. Refunds
Refunds are available for:
- Incorrect or defective items.
- Orders not fulfilled as agreed.
Requests must be made within 24 hours of purchase with proof of issue.
3. Custom Orders
Custom cakes and special orders are non-refundable. Please contact us immediately if there’s an issue upon delivery or pickup.
4. How to Request
Contact us at Vickyssweetness@gmail.com with your name, order number, and details. We’ll respond within 48 hours.
5. Refund Options
Approved refunds may be:
- A replacement.
- Store credit.
- Monetary refund (5-7 business days).
Thank you for choosing Vicky's Sweetness!
